T’s & C’s
As you may be aware D&D Letterpress is a small team of dedicated people working hard to produce beautifully hand crafted stationery for you. In order to keep things running smoothly along the way we’ve developed these terms & conditions to keep you in the know as to how we operate.
THE D&D DESIGN PROCESS
A design deposit is required to commence the design phase. Once we have received this and the final wording from you, allow 3-15 business days (approximately) to finalise your design, including feedback from you and changes.
Our D&D Collection design flat fee covers the incorporation of your wording into the chosen D&D design using the chosen design’s fonts and layouts.
Our D&D Custom design flat fee covers custom typographic designs only and any custom illustration work such as maps, florals & venue illustrations will be charged at an additional hourly rate.
Once the digital proof has been approved by you in writing, we require a 50% deposit of the remaining balance to proceed with printing. Any changes made after this incur additional fees to cover the costs of production.
The printing process takes 12-15 business days with express options available if required urgently (please let us know as there are additional costs involved).
Once printing has been completed we will send an invoice for the final balance which is required before delivery of your prints. Please ensure you supply us with the best delivery address upon final payment to ensure there are no delays in getting your prints to you as soon as possible. Please note that Fastway are unable to deliver to PO Boxes so it is best to supply either a work or residential address where someone is able to sign for the parcel.
BRING YOUR OWN DESIGN
If suppling your own print ready artwork, please ensure you have read the set-up steps necessary on the FAQs section and Design Guidelines section of our website before sending us your final print ready artwork, making sure to indicate PMS spot colours if colour is crucial. Any adjustments required by us to make the files print ready will require additional charges. By supplying us with final artwork via email or our website we assume that this artwork is 100% ready to go straight into production. Any amendments sent after this may be incur additional costs if the original artwork is already in production.
Please note, we do not provide physical or PDF proofs of supplied artwork so it is your responsibility to insure that artwork is supplied correctly and is free of errors. We take no responsibility of the printing outcome if artwork has not taken into consideration our design guidelines so please double/triple check the link above.
THE LETTERPRESS PROCESS
Large floods of colour can look great however have certain tendencies when printed using the letterpress process. As we aim to achieve a deboss in everything we print (unless requested otherwise) this can cause warping in the paper as well as a mottled effect where the paper colour shows through the thin flood of ink.
Unless you have opted for an express turnaround option allow up to 12-15 business days for us to print your project from date of receiving 50% deposit and final print ready artwork. We work as quickly as we can to keep within this timeframe so please refrain from asking how your project is going as it slows down production. We will let you know as soon as we’re nearing completion. If circumstances change and you require your invitations sooner than this we may be able to push your print production forward with an express fee.
We mix our inks based on the Pantone Colour Matching System – specifically the Pantone Solid Uncoated range. We mix the ink by hand and eye therefore sometimes there can be 5-10% variance to the specified colour. For corporate projects, if colour is crucial we can offer a colour proof at an additional cost. Please make sure you ask for this if required as by default we do not offer proofs.
The beauty of letterpress is that it is evidently touched by hand. This means that each piece may not be one hundred percent identical but this is probably the reason you chose letterpress in the first place!
Any cancellations of the project once its been approved for print will not be refunded and additional artwork and sundry charges may apply if changes are required.
DELIVERY
Delivery is included in your order within Australia. We use Fastway couriers for the majority of our orders and Australia Post for those outside of the Fastway network. We carefully wrap and package each of your pieces with love and care to be sure that they’re safe and snug in the box. Any damage or loss caused once it has left our studio is not our responsibility. If you would prefer to organise your own shipping method we’re happy to prepare for your courier at our end.
Please note that Fastway are unable to deliver to PO Boxes so it is best to supply either a work or residential address where someone is able to sign for the parcel.
EXPRESS SERVICE
We offer express services if required sooner than our standard turn around time, please let us know before proceeding if you require these services.
THANK YOU
Now the boring stuff is over, we look forward to working with you, thanks for your time!